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At dipalotre, your account data belongs to you — and this policy explains exactly what we collect, why we keep it, and how you can review or correct it at any time. From the moment you connect your DANA or GoPay wallet to the point you close a session, every step is covered here.
This policy applies to all personal data collected when you access dipalotre — whether through a mobile browser, desktop session, or a linked payment wallet such as DANA, GoPay, or Bank Transfer. We collect the data needed to operate your account: your registered contact details, transaction records tied to your wallet activity, session timestamps, and device identifiers used to keep your login secure. We do not sell your personal data to third parties. Data shared with payment processors — including DANA and GoPay — is limited to what those services need to complete a transaction on your behalf, and is governed by their own published terms alongside this policy. Your account dashboard, accessible after login, reflects the current state of your stored preferences, linked payment methods, and session history. If you believe any detail held on your account is inaccurate, the correction path is described in the Rights section below. Availability of this service and the data practices described here depend on local law and apply only where access is permitted in eligible regions of Indonesia.
Transaction data shared with DANA is limited to what is required to process your deposit or withdrawal. dipalotre does not store your full DANA credentials.
GoPay payment records are logged in your account transaction history. You can review these entries directly from the wallet section of your account dashboard after login.
Bank Transfer details are used solely to verify and record your transaction. Account numbers are masked in your transaction log following confirmation.
Login timestamps and device identifiers are retained to support account security and to help you identify any access you did not authorise.
Understanding the boundary of this policy helps you know exactly what dipalotre is responsible for and where a third-party's own terms take over. The four areas below set out that boundary clearly so there is no ambiguity about who holds which data.
All data collected during account creation, login, and session activity on dipalotre falls fully within this policy. This includes your registered email, session controls, spending limit preferences, and login device records.
Payment data processed through DANA, GoPay, or Bank Transfer is covered here to the extent dipalotre handles it. The portion processed directly by those payment providers falls under their own privacy terms, which we encourage you to read.
Game content served by Pragmatic Play, PG Soft, Habanero, and JDB is delivered within the dipalotre lobby. Those studio platforms may set their own session cookies for game functionality; this policy does not govern their internal data handling.
Any external link, widget, or service not operated by dipalotre — including social login providers or external analytics tools — falls outside this policy. We are not responsible for data practices on sites or services we do not operate.
You have concrete actions available to you at any point — not just abstract entitlements. After logging in, your account dashboard shows your stored profile details, linked payment methods including any connected GoPay or DANA wallet, and your transaction history. If a detail is wrong, you can submit a correction request through the support channel described in the Contact section. If you want to understand what data is held on your account, raise a data inquiry via the same route and our support team will respond with what we hold. Requests to restrict processing or to close your account are handled through the account settings path visible after login, or by contacting support directly. The current state of your preferences and stored data is always visible in your account dashboard — you do not need to wait for a scheduled update. Where local law in Indonesia grants additional rights around data portability or deletion, those rights apply where legally required and where our systems permit.
Log into your account and open the profile or wallet section to see the data currently held. Transaction records, linked payment methods, and session history are all visible there.
If your registered name, contact address, or wallet details are incorrect, submit a correction through the support channel. Include your account reference so the team can locate your record quickly.
For questions about what specific data we hold or how long it is retained, contact support with a data inquiry. We will respond with the relevant details for your account.
Account closure or processing restriction requests are handled via account settings or through support. The current options available to your account are shown in the settings panel after login.
If you have a question specifically about how your data is handled — not a general account or payment query — the paths below connect you to the right place. Each route is monitored for policy-related inquiries from Indonesia accounts.
Open the chat widget from your account dashboard after login to raise a privacy question in real time. Reference your account email so the agent can pull up your record.
Send a written data inquiry to our support email address listed in the account help section. Written requests are useful when you need a documented response about your stored data.
The help centre, accessible from the footer of every page, contains articles specific to data rights, wallet privacy, and account correction steps for Indonesia users.
We maintain a set of operational practices around data security, retention, and access that you can hold us to. These are not abstract commitments — each one maps to a visible account feature or a documented support path.
We use session cookies to keep your login active and to support security checks. Preference cookies remember your language and display settings. You can review and clear these through your browser settings at any time; clearing them will require you to log back in.
Login events are logged with a timestamp and a masked device identifier. If you see a session in your account history that you do not recognise, use the session management option in your account settings to end it and then contact support.
Transaction records, including DANA and GoPay payment logs, are retained for the period required by applicable regulations in Indonesia. After that period, records are either deleted or anonymised. The retention period for your account type is shown in the account settings panel.
When this policy changes in a material way, we will notify you via the email address on your account before the change takes effect. The current version of this policy is always the one published at this URL; the date at the top of the page reflects when it was last updated.
The questions below come from real account holders asking about how their data is handled. If your question is not here, the support paths in the Contact section above can get you a direct answer.
We collect your registered contact details, a password hash, your linked payment wallet identifiers (such as your DANA or GoPay reference), session timestamps, and the device identifiers tied to your logins. We do not collect payment credentials directly — those stay with the payment provider.
Yes. After login, your account dashboard shows your profile details, linked payment methods, transaction history, and session log. If you want a fuller summary of stored data, submit a data inquiry through live chat or the support email and the team will compile it for your account.
Open account settings after login and update the field directly where the platform allows self-service edits. For fields that require verification — such as your registered email or linked wallet — contact support with your account reference and the correction you need made.
Those studios supply game content to the dipalotre lobby. They receive only the session data needed to run the game — no personal identification, no payment details, and no account balance information is passed to them. Your wallet and account data stays within dipalotre's own systems.
Retention periods follow applicable regulations in Indonesia and depend on the record type. DANA, GoPay, and Bank Transfer transaction logs are retained for the regulatory minimum. The specific period applicable to your account is shown in the account settings panel after login.
A closure request triggers a review process. Records required by regulation — primarily transaction logs — are retained for the required period and then deleted or anonymised. Data not subject to a legal retention requirement is removed from active systems. Contact support to start the closure process and ask for a timeline specific to your account.