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These terms set out what we expect from you and what you can expect from us when you use dipalotre — covering your account, your transactions via DANA, GoPay, or Bank Transfer, and how we handle disputes. Access to dipalotre is subject to local law and is available only where permitted in your eligible region.
When you open an account on dipalotre, you enter into an agreement with us governed by these terms. They apply to every action you take — browsing the lobby, making a deposit through GoPay or DANA, placing a wager, or requesting a withdrawal to your Bank Transfer account. We update these terms when our services change. The current version is always shown on this page; continuing to use your account after a change means you have accepted the updated terms. Availability depends on local law. Dipalotre is intended for adult users in eligible regions where online gaming is permitted under applicable local regulation. We do not accept accounts from regions where access is restricted. If your region's rules change, your access may be suspended until eligibility is re-confirmed. For anything unclear about how these terms apply to your specific situation, reach our support team through the contact paths listed on this page — we will walk you through the relevant clause rather than leave you reading policy text alone. Your account wallet — the balance visible after you log in — is governed by these terms at all times. Deposits via DANA, GoPay, or Bank Transfer are credited to that wallet subject to verification steps shown in your account dashboard.
Not every part of your dipalotre experience falls under the same clause. Here is how we divide responsibility so you know where to look when a question comes up.
Your login, session activity, and account settings are fully within scope. Any action taken while authenticated — from opening a game to adjusting spending controls — is governed by these terms and logged against your account record.
Deposits and withdrawals processed through DANA, GoPay, or Bank Transfer fall under our transaction terms. Each method has its own verification step; the instructions for each are shown in your account's payment section, not here.
Game titles from Pragmatic Play, PG Soft, Habanero, and JDB are provided on the platform subject to availability in your region. Game mechanics, prize structures, and round outcomes are governed by each provider's rules, which are accessible inside the game interface.
External services — your bank, your e-wallet provider, or any third-party link we surface — operate under their own terms. We are not responsible for interruptions, fees, or policy changes on their side. Queries about DANA or GoPay processing go to those providers directly.
These terms are not only obligations — they give you concrete actions you can take at any time. Your account record is yours to review: transaction history, session logs, and wallet movements are all accessible after you log in. If something looks wrong, you have the right to raise it with us before it escalates. Correcting account details — your registered name, contact information, or payment method — is done from your account settings page. We verify changes before applying them, so follow the confirmation steps shown there. For questions about how a specific clause applies to your situation, or to request a copy of information we hold on your account, contact our support team through the live chat or email route shown on this page. We aim to respond to policy queries through the same support channel; response times depend on queue, and current wait times are shown in the chat widget at login.
Log in and open your transaction or session history to check any entry. Records are kept for the retention period set out in our data policy. If a transaction is missing or looks incorrect, note the date and amount before contacting support.
Account name, email, and linked payment methods can be updated from your profile settings. Changes to payment details go through a verification step for security — follow the on-screen instructions shown at the time of the request.
Any clause in these terms can be queried through our support team. Use live chat or the email contact on this page. Reference the section you have a question about so our team can respond with the relevant detail rather than a general reply.
If you need a record of how these terms apply to a past action on your account — a specific session, a transaction, a limit change — submit the request via email. Include your account username and the date range so we can pull the right records.
Policy questions are handled through the same support routes as account queries. Pick the channel that works for your situation — live chat for quick clarifications, email for requests that need a written record.
Open the chat widget from any page after you log in. Use this for quick questions about a specific clause or to get directed to the right section of these terms without reading the whole document.
Send policy queries, correction requests, or data access requests to our support email. Include your account username in the subject line so the team can pull your record before they reply.
Your account dashboard shows the current state of your terms acceptance, session controls, and wallet activity. Check there first — many policy questions are answered by the information already visible in your account.
We take a straightforward approach to account data and policy compliance. Here is how we manage each area so you know what to expect and who to contact if something needs to change.
information you provide — registration details, transaction records, session logs — is stored for the retention period required by applicable regulation. We do not share your data with third parties outside of what is necessary to process your DANA, GoPay, or Bank Transfer transactions.
We use session cookies to keep your account authenticated and preference cookies to remember your lobby settings. You can manage cookie preferences from your browser settings; note that disabling session cookies will affect your ability to stay logged in across pages.
Your account is protected by the authentication method you set at registration. If you suspect unauthorised access, change your credentials immediately from the account security page and contact support through live chat. We can flag the account for review while you regain control.
When these terms change, we update this page and, where required, notify you through your registered contact. To request a change to how we hold your data or to ask a question about retention, use the email support route. Reference 'data request' in your subject line so the right team picks it up.
Real questions from account holders, answered by the policy that applies.
They govern everything connected to your account — how you access the lobby, how deposits and withdrawals via DANA, GoPay, or Bank Transfer are handled, how disputes are raised, and how session activity is logged. They do not replace the individual game rules shown inside each title.
The current version is always shown on this page with the date it took effect. If you continue using your account after a change goes live, that counts as acceptance. For significant changes, we will also notify you through your registered contact method before the new terms take effect.
Yes. Send a request to our support email with your account username and specify that you want a data record. Include the date range if you are asking about a specific period. We will respond through the same channel with what we can share under the applicable retention rules.
If access is suspended due to a change in local regulation, your wallet balance remains on your account record. Contact support through live chat or email to understand the withdrawal options available under the terms that apply to your eligible region at that time.
Go to your account settings after login and update the relevant field. Changes to payment methods — your linked DANA, GoPay, or Bank Transfer details — go through an additional verification step shown on screen. Corrections to your name may require document confirmation; follow the instructions shown at the time.
Raise it through live chat for a fast first response, or by email if you need a written record of the exchange. Include your account username, the date of the transaction or decision, and the clause you believe applies. Our team will review the relevant account log and respond with the applicable policy detail.